Wendle Ford

Wendle Ford went above and beyond calling Honda and helping me get my services covered the second time around. I appreciate them reaching out to me and Honda to get this situation straightened out.

We used to love this dealership and our family has purchased many cars here over the years. We come here for service on my wife's car and things have just gone downhill. An example: Set up an appt for a recall that is supposed to take just a few hours; show up for said appt and they haven't ordered the parts. 3 days later we get the car back and for some reason there is duct tape strips on the front fenders. The work to be done was at the rear of the car. No apologies or offer to remove it when we brought up the issue. This just seems to be typical these days. Hopefully they get things turned around sometime soon.

So many issues with this company, I had told others about my issues with them. They weren't surprised and angry for me. Bought a car that shouldn't ever had "passed" inspection.
*Communication is so poor
*Scheduling means nothing, won't at least diagnostic same day, prepare for weeks of waiting
* Uncaring for their customers​
*They'll threaten you if have a poor customer experience and give them a bad review.
*Shady business practices
*Angry service reps

Took my car, to a dealerships with better care. Despite wendle's friendly salesmanship, their after market care is such a poor experience.

I bought Kristin G's demo truck and got a really great deal. They paid off my Colorado ZR2 with near zero negative equity and it was nearly new with 18k miles on it. I love my Raptor. Hit a deer at 70 and did near no damage. Some plastic and radiator fitting broke. When I got it it said it averaged 22 mpg fuel. It must be downhill both to work and home for her . In hindsight I would've traded our Rubicon and kept the Colorado.

August 24, 2023, I called Wendle and spoke with representative who promised a service technician would call me within 24 hours.
Representative refused to connect me with service even after I explained the urgent need to speak with service tech.
I called back shortly out of desperation due to urgent need to speak with someone in service.
We were on other side of state and our daughter could not get our car started due to technical issue.
I'm writing this review today, September 6th 2023.
Still no call from Wendle?
rknight45@hotmail.com

I made an appointment with them for an oil change/tire rotation and to check on an issue with the windows they did not correctly fix on my 2020 ford. The appointment was on thursday at 2:20. I dropped it off early and let them know i would pick it up friday morning to give them some leway. I called friday morning to inquire about my car. The receptionist said someone would call within the hour. No call. I called again, as we had to leave town by 3pm. I was told someone would call RIGHT BACK. No call. I called seven times. Even the recptionist said she would personally walk over to check on it as i was getting panicked. She never called back.
I finally just drove there.
I was told when i got there it "got lost" in the system and no work was done. I would have been 100% ok with that and bringing it back after my trip, if someone would have CALLED me and told me that before stressing me out all day looking for my car.
I even called after i got my car back to speak to a manager about next steps. No one called me back. They did not fix my car properly last time and this time not at all.

I have a Ford Escape that I recently took to Wendle Ford to get the airbag system checked out. The light had been on for about 3 months, so I thought I would take it to the Ford dealership and have it fixed. I had also received a recall notice for the transmission. I called in November to make an appt. and the next available opening was January 26th. I know everywhere is like that now, so that's fine. They had the car for four business days plus the weekend. I went to pick up the car, and they hadn't even looked at the airbag problem. I was told that the light wasn't on when they brought it into the shop. I have an extended warranty, so they told me that it might not cover the repair if the wires had been cut, chewed on by an animal or had water damage. This tells me that they didn't even bother to look at it. Another issue is that the person at the counter told me that he personally wouldn't even get it fixed because he once got burned when the airbags in his car did activate. I had high hopes that this dealership would be different that the last place I took it to. Nope!! Are all Ford dealerships like this? It's a crying shame when they won't even back products that they produce. I ended up taking the car to the Car Max dealership and had their shop look at it. They had it diagnosed and the parts ordered that day. At least some place takes pride in their work.
Todd R.
Spokane, WA.

I want to update my review, my recall work was done and the employees I last interacted with were customer focused and striving to make my experience positive. Management cares and is working to restore the service standard to the level it was pre-covid. Given that attitude I believe my experiences with the service department have and will improve

I keep telling people Wendle Ford will rip you off, if they damage something they will not do anything about it, there team is the worst you will find in Spokane. Everyone of them are scum, and your car will sit there for weeks while they promise they are looking into it, there called swindle not wendle

Had car for 3 weeks and could not get the car inspected to find the problem. Called 8 times and never got a response. Very poor customer service, would not recommend!